← BACK TO V1PREP
LEGAL

REFUND POLICY

LAST UPDATED: SEPTEMBER 2026 · EU 2011/83/EU · UK CCRs 2013 · US STATE LAW

We want you to be satisfied. This policy explains when and how you can obtain a refund, your statutory rights as a consumer in the EU/UK, and how our voluntary 14-day money-back guarantee works.

1. Summary

  • Monthly subscription: full refund within 14 days of first purchase if you are not satisfied.
  • Yearly subscription: full refund within 14 days of first purchase OR a pro-rata refund on renewal if cancelled within 7 days of renewal charge.
  • Ground School (monthly or yearly): full refund within 14 days of first purchase if you are not satisfied.
  • PRO gift code (12 months of PRO): full refund within 14 days of purchase, as long as the code has not been redeemed. Once refunded, the code stops working. The free 7-day PRO trial costs nothing, so there is nothing to refund.
  • Interview Pass (90 days): full refund within 14 days of purchase if you are not satisfied.
  • Difference Training (A320 or 737, 12 months): full refund within 14 days of purchase, no questions asked.
  • Flight Briefing (€4.99 a month): full refund within 14 days of the first payment. Cancel anytime in your Gumroad library; it then stays open until the end of the month you paid for. It is included with PRO, Lifetime and the Interview Pass, so members never need to buy it.
  • Optimised Pilot CV (€4.99 per CV): full refund within 14 days of purchase, as long as the optimised CV has not been sent back to you. When you press Send my CV on the Pilot CV Builder you ask us to start at once; once the optimised CV has reached you, the service is complete and the right of withdrawal ends (Directive 2011/83/EU, Art. 16(a)). If something in it is wrong, reply to that e-mail and we put it right. Pilot CV Pro itself is included with PRO, Lifetime, the Interview Pass and Difference Training. A Pilot CV Pro year bought before the Optimised Pilot CV replaced it keeps its full refund within 14 days of purchase.
  • Lifetime purchase: full refund within 14 days if less than 10% of premium content has been accessed (measured by unique questions opened).
  • Airline study guides (PDF, €4.99): non-refundable. They are digital content delivered the moment you pay; by buying one you ask for immediate delivery and accept that the right of withdrawal ends once the download is available (Directive 2011/83/EU, Art. 16(m)). If a file is damaged or does not match its description, contact us and we will replace it or refund it.
  • ATO / B2B licences: refund terms are set in the licence contract; the 14-day consumer rule does not apply to business customers.

2. EU & UK consumers — right of withdrawal

Under EU Directive 2011/83/EU (“Consumer Rights Directive”) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day right of withdrawal from a distance contract without giving a reason.

Digital content exception: when the contract is for digital content not supplied on a tangible medium and performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal, that right is extinguished. When you check out for a paid plan, you consent to immediate supply of digital content and acknowledge the loss of the withdrawal right.

However, we voluntarily offer our 14-day money-back guarantee described above, which is more generous than the statutory minimum.

3. Conformity of digital content (EU Dir. 2019/770 · UK CRA 2015)

The Content must conform to the description, be fit for purpose and have the features and functionality you can reasonably expect. If it does not, you are entitled to have it brought into conformity (fix/update) or, where that is impossible or disproportionate, a proportionate price reduction or termination with refund. These rights are in addition to, and not limited by, our voluntary money-back guarantee.

4. Exceptions

  • Requests made after 14 days of the original purchase (voluntary guarantee).
  • Accounts that violated our Terms of Service (e.g. credential sharing, scraping, resale).
  • Lifetime purchases where more than 10% of unique paid-tier questions have been opened.
  • Airline study guides (PDF) once delivered, except a damaged file or one that does not match its description.
  • Gift codes once redeemed (the giver may request a refund before redemption only).
  • B2B / ATO licences — refund governed by contract.

5. How to request a refund

Send a request via our Contact form with subject “Refund request” including your account email, order reference (from your receipt email) and brief reason. You may also use the Gumroad customer portal. We process approved refunds within 14 calendar days by the original payment method. Bank-side crediting can take up to a further 10 working days.

6. Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved faster with a direct refund. Unjustified chargebacks may result in account suspension and a referral to Gumroad's dispute team.

7. Currency & taxes

Refunds are made in the original currency of the charge. VAT / GST / sales tax collected by Gumroad is refunded together with the net amount according to applicable tax rules.

8. US consumers

Residents of US states retain any mandatory consumer-protection rights under applicable state law (e.g. California Civil Code § 1723 receipt requirements). This Refund Policy does not limit any such rights.

9. Changes

We may revise this Policy; the revised version applies to purchases made after the effective date. Purchases made under a prior version remain subject to that version's terms.